Looking for COVID-19 Postponement Vouchers T&Cs​ - See here.

​

 

Term and Conditions

​

​

1.  BACKGROUND AND DEFINITION OF TERMS.

 

1.1  These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Services are sold by Tirio to You and under which any Participant shall be required to adhere and agree to. Please read these Terms and Conditions carefully and ensure that You and any Participant, for whom you are intending to make a Booking for, fully understands these Terms and Conditions before making any Booking. 

 

1.2  By making a Booking You agree to accept these Terms and Conditions and are voluntarily entering into a legally binding Contract between You and Tirio. If You do not agree to comply with and be bound by these Terms and Conditions, You will not be able to make a Booking.

 

1.3  By agreeing to take part in an Activity provided by Us, the Participant agrees to accept these Terms and Conditions on behalf of themselves and their Dependent(s). The Participant is voluntarily entering into a legally binding Contract between the Participant and Us. If the Participant does not agree to comply with and be bound by these Terms and Conditions, they will not be able to take part in any Activity provided by Us. 

                                                                                                                                 

1.4  These Terms and Conditions, as well as any and all Contracts are in the English language only.

 

a.   The term “Tirio”, “Us”, “We” or “Our” shall mean the company, Tirio Cyf, whose registered office is 19 Denbigh St, LLANRWST, Conwy, LL260LL. Our company is registered in Wales and its registration number is 10478549. 

 

b.  The Term “You” shall mean any person, persons, organisation, association, membership body, business or company Booking an Activity provided by Us. 

 

c.  The Terms “Activity” and “Activities” shall mean any product, service, Booking, course or event provided by Us. 

 

d.  The Term “Dependent(s)” shall mean any person or persons for whom a Participant has parental responsibility. 

 

e.  The Terms “Deposit” and “Booking Fee” shall mean a non-refundable fee, paid to secure a place or places on an Activity. For avoidance of doubt, where the Booking is made for business or commercial purposes the Deposit shall mean the whole of the fee paid to secure the Booking.

 

f.   The Term “Booking Form” shall mean any method of collecting Participant(s) information to allow You, the Participant(s) or Dependent(s) to undertake an Activity. The method of collecting information may be by, but not limited to: Email, letter and on-line form.

 

g.   The Terms “Booking Conditions” and “Participation Requirements” shall mean any condition(s) or requirement(s) stipulated by Tirio which a Participant or Dependent must meet in order to participate in an Activity.

 

h.  The Term “Open Water” shall mean any body of natural or man-made water including but not limited to, ponds, pools, lakes, rivers, reservoirs, estuaries or seas. 

 

i.  The Term “Booking(s)” and “Contract” shall mean the contract voluntarily entered into by You or the Participant with Tirio.

 

j.   The Terms “Coronavirus (COVID-19)”, “Coronavirus”, and “COVID-19” shall mean Coronavirus disease (COVID-19), severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) or any mutation, strain or variation of SARS-CoV-2.

 

k. The Term “Whole Activity Reservation(s)” shall mean any Booking made by You for which the Activity is for the sole use of You, other Participants for whom you are Booking, or your client(s). 

 

l.  The Term “Participant(s)” shall mean any person or persons participating in an Activity provided by Us.

 

1.5  A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.

 

1.6  A reference to a statute or statutory provision shall include any subordinate legislation made from time to time under that statute or statutory provision.

 

1.7  A reference to “writing” or “written” includes letter, fax, email, web based notification, text or other electronic message format.

 

1.8  Any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

 

1.9  Any obligation in this agreement not to do something includes an obligation not to agree or allow that thing to be done.

 

2.  MAKING A BOOKING 

  

2.1  Booking(s) for an Activity can only be made by means of a completed Booking Form or payment of a non-refundable, Deposit or Booking Fee, of a percentage, to be specified by Tirio, of the total Activity fee (more than 45 days from the Activity commencement date) or 100% of total Activity fee (less than 45 days of the Activity commencement date).

 

2.2  Payment methods:

 

a.  Electronic banking transfers (BACS). Please contact Us to request the relevant Information.

b.  Cash payments are accepted, but only by prior agreement by us.

c.  Card payments are accepted via the online payment system.

 

2.3  Once a Booking has been accepted in writing by Tirio or its agent(s), You will have entered into a legally binding Contract with Tirio and, as such, You will be liable for the full Activity fee.

 

2.4  The balance of the Activity fee is payable a minimum 45 days prior to the commencement of the Activity. In the event that the balance is not paid by 45 days prior to the commencement of the Activity, then Tirio shall, at its discretion, treat the Booking as cancelled by You. The whole Activity fee is required to reserve a place for any Booking made within 45 days of the commencement of the Activity date.

 

2.5  Commercial or Business Bookings: Where You are a making a Booking for any commercial or business purpose You agree:

 

a.  That You, the organisation, business, association or membership body for whom you are acting are in good standing, 

b.  That You hold harmless and indemnify Us against any and all claims and actions arising out of the participation by You, your agents, employees and clients in the Activity, including, without limitation, expenses, judgements, fines, settlements and other amounts actually or reasonably incurred in connection with any liability, suit, action, loss, or damage arising or resulting from You and your employees’, agents’, or clients’ participation in the Activity,

c.  That You have and shall maintain adequate liability insurance on terms reasonable and sufficient to cover any losses: by You, the indemnities listed at para 2.5 b and any losses or liabilities arising as a result of You making the Booking,

d.  That You will ensure any Participant on the Activity will be made aware of any participation requirements and these Terms and Conditions, and that all Participants will be informed that they will be required to agree to these Terms and Conditions,

e.  That You will not hide, supress, fail to disclose or in any way omit to inform your clients that the Activity is owned and delivered by Us, and that You will include Our branding and logo and link to our website on any advertisement or material promoting the Activity, unless We have agreed otherwise in writing prior to you making the Booking,

f.  That, where appropriate, You comply with “The Package Travel and Linked Arrangements Regulations 2018” or any similar legislation applicable in the UK or in the Country from which You operate.

g.  To provide any further evidence that We may reasonably require to ensure that You are compliant with any relevant laws, regulations or guidance.

 

Should You be unable to agree to those items listed at Para 2.5 a-g then You should not make the Booking.  Failure to provide documented evidence of the items specified at Para 2.5 a-g within 10 calendar days of Our request to You, shall constitute a Cancellation of the Booking by You and Para 3 shall apply.

 

2.6  Vouchers. Vouchers will be sent to the stated recipient upon Tirio receiving the completed voucher Booking Form and receipt of full payment. A confirmation email will be sent to the address supplied by the You.   Please ensure that You carefully read the Voucher Information and Conditions that we will send to You prior to making any payment.

 

a.  Vouchers are valid for 1 year from the date of issue.

b.  Vouchers are only valid for the named individual supplied by You upon purchase.

c.  Vouchers may be used as deposit or full-payment towards any of our scheduled packages, subject to the individual meeting the Booking Conditions.

d.  A Dependent must be accompanied by their parent or legal guardian. Vouchers cannot be purchased for individuals under 18 years of age unless purchased with an additional Voucher(s) for the Dependent’s Parent or Legal Guardian. Please contact Us to discuss. 

e.  Recipients of vouchers must meet the minimum requirements stated in the Booking Conditions.

f.  Vouchers will entitle the recipient to book onto one of our scheduled Activities, these will be published on our website.

​

2.7  Cancellation and Refunds of Vouchers.  Vouchers are non-refundable.

 

2.8  Whole Activity Reservations. Where You make a Whole Activity Reservation We shall cease to advertise that Activity and shall not allow other persons to book on to that Activity without specific authorisation from You. 

​

2.9  As well as the conditions stated in Para 2.6 - 2.7, Paras 3 - 4.6 shall also apply. 

​

3.  CANCELLATION BY THE A PARTICIPANT OR BY YOU.

​

3.1  If a Participant is unable to take part in the Activity then the Activity shall be deemed to be cancelled by You.  

​

1.  In the event that You cancel, You will be charged the following cancellation fees listed at Para 3.2 a,b,c, as applicable. This shall not apply to Whole Activity Reservations or Bookings made for business or commercial purposes, in which case Para 3.5 shall apply:

​

1. Cancellation more than 45 days prior to the start of the Activity = Loss of Deposit or 30% of total Activity cost, whichever is the lesser.

2. Cancellation between 15-45 days prior to the start of the Activity = Loss of Deposit or 50% of total Activity cost, whichever is the greater.

3. Cancellation during the Activity or less than 15 days prior to the start of the Activity = 100% total Activity cost.

 

3.3  For group, commercial or business Bookings or for Whole Activity Reservations, any Booking shall be considered as the whole and no part cancellation(s) shall be allowed.

 

3.4  Postponing an Activity will be treated as a cancellation and a separate Booking.

 

3.5  Where You cancel a Whole Activity Reservation, or You made a Booking for commercial or business purposes, You will be charged the following cancelation fees:

 

a.  Cancellation more than 60 days prior to the start of the Activity = Loss of deposit or 50% of total Activity cost, whichever is the greater.

b.  Cancellation during the Activity or less than 60 days prior to the start of the Activity = 100% total Activity cost.

 

4.   CANCELLATION OR RELOCATION BY US.

 

4.1  Whilst every attempt is made to ensure that an Activity runs as specified, Tirio will notify You of cancellation as soon as it is practicable where cancellation is necessary for whatever reason, including, but not limited to: 

 

a.  Numbers do not meet the workable minimum for the effective running of the Activity.

b.  We have reason to believe there will be dangerous and/or unsuitable conditions for the Activity.

c.  We suspect any Participant(s) does not meet the Participation Requirements (Paras 6 and 9 refer).

 

4.2  Tirio shall make all reasonable efforts to notify the You of likely or actual cancellation of Your Activity as soon as reasonably practicable, prior to the start of the Activity. 

 

4.3 In the event of cancellation by Tirio, You will be offered, at Tirio’s discretion, one of the following options:

             

a.   Full refund of the Activity fee paid. Para 4.3a shall not apply for cancellation due to weather (Para 4.6 refers), reasons due to Coronavirus (Para 9.1 – 9.5 refers) and Group Bookings (Para 4.7 refers).

b.   Another Activity on different dates.

c.   A Voucher redeemable with Tirio for the value of the amount paid by You. 

 

4.4  Tirio reserves the right to remove a Participant from or refuse to accept a Participant on, an Activity due to:

 

a.  Any Participant who, in the sole opinion of the senior member of Tirio Staff present, is incapable or unable to meet the physical or mental demands of any Activity. 

b.  A Participant failing to declare any relevant medical information about themselves or their Dependent(s). 

c.  A Participant who, in the sole opinion of the senior member of Tirio Staff present, appears to be under the influence of alcohol or drugs. 

d.  Any Participant who, in the sole opinion of the senior member of Tirio Staff present, acts in any such manner as to endanger him/herself or any other person. 

e.  Any Participant who, in the sole opinion of the senior member of Tirio Staff present, behaves in a way that is threatening or abusive to any other person.

f.  Any Participant who, in the sole opinion of the senior member of Tirio Staff present does not possess the required equipment, as stated in the provided Booking Information. Or whose equipment is not of a suitable quality or design to meet the needs of the Activity.

g.  Any Participant who fails to meet any Participation Requirements or Booking Conditions.

h.  Those circumstances listed in Para 9.2. 

 

4.5  In circumstances listed in Para 4.4, the You will not be entitled to any refund. Tirio will not be liable for any losses resulting from this decision. Tirio and its Staff will cease to be responsible or liable in any way for the Participant(s) once they have been informed of their removal from an Activity or our refusal to accept the Participant(s) on to an Activity.

 

4.6  In circumstances where cancellation may be necessary because of, but not limited to, high winds, high water levels or other environmental conditions that may mean the Activity is, in the opinion of Tirio staff, deemed unsafe. In such instances and where no Activity has taken place, we will refund 25% of each cancelled day/s pro rata. It is rare that conditions are so bad that an alternative or modified itinerary cannot be completed. 

 

4.7  For group Bookings any Booking shall be considered as the whole and no part cancellation(s) shall be allowed.

 

4.8  Activity locations are liable to change at short notice because of, but not limited to, weather conditions, safety considerations, group suitability, location availability or access limitations. Where We choose to relocate an Activity, We will communicate the revised location to You as soon as is reasonably practicable for Us to do so. Tirio accepts no liability, whatsoever, for any loss incurred by You, the Participant(s) or Dependent(s) arising from Us relocating an Activity. 

 

5. DESCRIPTION OF THE ACTIVITIES. 

 

5.1  The Activities You and the Participants are choosing to undertake are “Assumed risk” Activities that may carry attendant risks, including personal injury, damage to personal property and death. Participant(s) agree they are aware of, and accept these inherent risks on behalf of, their Dependent(s) and the Participant, as part of their chosen Activity.

 

5.2  All Activities delivered by Tirio take place in areas that are not without inherent risk. We will do everything reasonably practicable to minimize risks to Participants. All risk cannot be removed entirely from the Activity; therefore Participant(s)’ agree to accept the responsibility for the actions and the involvement of themselves and their Dependents(s). We may, at times, identify certain risks to Participants and instruct upon the safest way to proceed. All Participants should follow Tirio staff instructions when given.

 

5.3  A non-exhaustive summary of Activity types and attendant risks are listed below (Paras 5.4 – 5.7). Some Activities may consist of one or more of type. Expedition and multi-day Activities may require the Participant(s) to operate in these conditions over several days: 

 

5.4  Packrafting, Water Based Rescue and other Water Based Activities are “Assumed Risk” – “Water Contact Activities” that may carry attendant risks, including personal injury, damage to personal property and death. Open water, the sea and rivers can be hazardous. The water can be deep, cold with the prospect of long swims in cold and / or moving water.  Other hazards may be present such as rocks, trees, hidden underwater hazards, other water users, water hazards and debris.  You may be required to paddle Your packraft or operate on and swim in cold water for several hours each day; this may be in bad weather.

 

5.5  Hiking and Mountaineering – Hiking and mountaineering may involve, walking or scrambling over uneven, rugged, slippery, steep ground, including in bad weather and are “Assumed risk” activities that may carry attendant risks, including, personal injury, damage to personal property and death. Hazards include, but are not limited to, cuts, burns, trips, slips and falls, and falls from height.  Other hazards may be present such as rocks, trees, holes, other persons, water hazards and debris. You may be required to walk for several hours each day; this may be in bad weather. 

                                           

5.6  Camping, Wild Camping and Bushcraft, First Aid, Leadership and Consultation Activities – Are not without inherent risk and, as such, may involve:  Terrain that may be uneven and unlit, cooking equipment with open flames and open fires being present, using sharp tools and appliances, Walking on uneven, rugged, slippery, steep ground and physically demanding and dynamic activity. Hazards involved include, but are not limited to, cuts, burns, trips, slips and falls and falls from height.  Other hazards may be present such as rocks, trees, other persons, water hazards and debris.

 

5.7  Spectacles can be a hazard to Participants or Dependents whilst participating in an Activity. If You choose to wear spectacles You must accept that injury may occur and accept full responsibility for any such injury. Participants and Dependents may wear contact lenses. 

 

6.  PARTICIPATION REQUIREMENTS.

 

6.1  Due to the nature of the Activity, all Participants should be content that they and their Dependent(s) are of a suitable level of physical and mental health to undertake their chosen Activity. To ensure Participant(s) and their Dependent(s) meet the participation requirements for the chosen Activity, You and any Participant should read this section (Para 6.) in conjunction with the Description of the Activity at Para 5. and the information pertaining to the chosen Activity on Our Website and / or the Booking information we have supplied to You.

 

6.2  Prior to taking part in any Activity, Participants will be required to sign to agree to these Terms and Conditions, including that they and their Dependent(s) meet all the participation requirements listed, Paras 6.3 – 6.9 refer. Failure or refusal by Participants to sign to agree to these Terms and Conditions or to confirm that they or their Dependent(s) meets the participation requirements, then shall constitute a Cancellation of the Activity on the part of the You, Para 3 refers. 

 

6.3  Swimming. All Participants must be able to confidently swim 25m and be confident in Open Water. 

 

6.4  Medical Conditions. Participants must disclose any health condition which may affect their participation in the Activity. Should any Participant fail to declare accurately any pertinent heath condition relating to the Participant or their Dependent(s) then the Participant and, where applicable, their Dependent(s) will not be not be permitted to participate. Failure to accurately declare any pertinent Medical Condition shall constitute a Cancellation of the Activity by You, Para 3 refers. 

 

Before making a Booking You and any Participant should carefully read Para 6, the participation requirements and the medical questions listed therein. A list of Medical Questions is included at Para 6.7, the list is not exhaustive, and Participants should make Us aware of anything which may impact or impede a Participant(s)’ ability to take part in the Activity.  

 

6.5  Any queries regarding Participant suitability should be addressed to Tirio by phone on the number provided – DO NOT SEND US DETAILS OF MEDICAL CONDITIONS IN ANY MEDIUM – should You or any Participant send us medical information in any electronic format. We shall endeavour to delete such correspondence immediately, furthermore We shall accept no liability for any and all claims and actions arising out of the loss, theft, deletion or other mis-handling of the Particpant(s)’ data, including, without limitation, expenses, judgements, fines, settlements and other amounts actually or reasonably incurred in connection with any liability, suit, action, loss, or damage arising or resulting from You and your employees’, agents’, or clients’ or the Participant’s divulging medical information. 

 

6.6  We may need evidence of a Participant(s)’ suitability to participate, such as, but not limited to, a physical letter from the Participant(s)’ Physician stating they are able to undertake the Activity. Should such evidence be required we will notify You.  The evidence requested will need to be supplied to Us in by letter (not electronically) prior to the Activity.  Failure to supply any evidence requested by Us of a Participant(s)’ suitability to participate shall constitute a cancellation of the Booking by You, Para 3 refers.

 

6.7  Medical Questions.  If You or any Participant or Dependent answers “yes” to any of these questions, then the Participant should telephone Tirio on +44 (0)7450 245561 as soon as possible to discuss the Participant’s suitability.   Please do not send any medical information to us – Para 6.5 refers.  

 

a.  Have You ever been told by a physician that You have a heart condition or You should only do physical Activity recommended by a physician?  

b.  Upon doing physical Activity, do You feel pain in the chest?

c.  When You were not doing physical Activity, have You had chest pain in the last month?

d.  Do You ever lose consciousness or do You lose Your balance because of dizziness?

e.  Do You have a muscular, joint or bone problem that may be made worse by undertaking physical Activity?

f.  Is a physician currently prescribing medications for Your blood pressure or heart condition?

g.  Are You pregnant or post-partum?

h.  Do You have diabetes?

i.  Have You suffered from any form of seizures, fits or epilepsy?

j.  In the last 6 months have You not undertaken regular physical exercise?

k.  Do You know of any other reason why You should not undertake the Activity?

l.  Do You have any severe allergies or Anaphylaxis?

 

6.8  Physical Ability and Fitness.  Depending on the chosen Activity Participants may be required to walk and paddle for several hours per day. The description of the Activity on our website and the other information We provide will give a clear indication of the distances covered.  

 

6.9  Coronavirus Participation Requirements.  Participants should also ensure they and, their Dependents meet the Coronavirus Participation Requirements detailed in Paras 9. to 9.4.

 

7.  OUR LIABILITY.

 

7.1  Waiver. Tirio will only accept liability for loss or injury where negligence on our part is proven. Participants, may, at Our discretion, be required to agree to and Sign a “Waiver” prior to undertaking any Activity.  An indicative example of such a “Waiver” is included for reference at Para 14. Failure or refusal by a Participant to sign a required “Waiver” prior to the Activity shall constitute a Cancellation of the Booking by the Participant, Para 3 Refers. Participants are encouraged to seek independent Legal Advice should they wish regarding the “Waiver”.

 

7.2  It is strongly recommended that all Participants obtain their own insurance to cover any loss, damage, accident or injury that may occur.

​

7.3  Tirio, its staff and any landowner(s), give no guarantee or warranty as to the state or condition of properties of the landowner(s). Tirio its staff and any landowner(s) will not be liable for any act, neglect or default on the part of the landowner(s) or any other person, or breakdown of any properties, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the Participant or any other person may suffer or incur.

 

7.4  Tirio reserves the right to refuse admittance to land either on its own account or on behalf of the owners of the land, property or accommodation. In such cases all liability of Tirio and of the owners shall cease.

 

7.5  Tirio shall not be held responsible for loss or damage to Participant(s)’ personal property. We strongly recommended Participants purchase suitable insurance of their own is to cover such circumstances, a reputable insurance broker will be able to advise.

 

7.6  Tirio limits its liability to the maximum extent permitted by law, such that Tirio shall have no liability for any loss or damage suffered by You, the Participant, Dependent(s), employees, agents or any other person, for:

 

a.  The consequence(s) of any defect in any Activity or product caused by abnormal conditions of storage, treatment or handling or any negligence or wrongful act on the part of the Participant or its Dependent(s), employees or agents.

b.  Any claim arising on an invoice issued more than 3 months before the date upon which We receives such claim.

c.  Any failure by Us to perform any part of Our obligations in these Terms and Conditions caused by circumstances beyond Our reasonable control.

 

8.  PARTICIPANT LIABILITY.

 

8.1  Participants using their own equipment on any Activity do so entirely at their own risk. It is strongly recommended that Participants using their own equipment ensure that this is adequately insured against liability, damage and loss and that it is fit for purpose prior to the commencement of the Activity.  

 

8.2  You are responsible for your own actions or omissions and, where applicable, the acts or omissions of Participants and Dependents, upon which You rely. You agree to indemnify Tirio against all loses, damage, injuries to persons, equipment or property caused by the actions or omissions of a Participant and, where applicable, their Dependent(s).

 

Where a loss or damage occurs to property belonging to Us or a landowner, We or the landowner will invoice for the cost of replacement, remedy or repair, to You who agrees to pay the invoice within 30 days of issue.

 

8.3  When participating in an Activity, Participants are responsible for their own actions or omissions, and of those of their Dependent(s). The Participant shall be liable for any loss, damage or injury to any persons, equipment or property caused by the actions or omissions of the Participant or their Dependent(s).  

 

Where a loss or damage occurs to Us or a landowner, We or the landowner will invoice for the cost of replacement, remedy or repair, to the Participant who agrees to pay the invoice within 30 days of issue.

 

8.4  The Participant shall be liable for any loss or damage whatsoever and without limitation arising from the Participant or Dependent(s)’ actions which lead to any person contracting Coronavirus (COVID-19).

 

9.  CORONAVIRUS PRECAUTIONS AND PARTICIPATION REQUIREMENTS.

 

9.1   The Event of the Coronavirus Pandemic is unprecedented in our time and, therefore, all liability for Bookings made on or before 01 April 2020 shall fall within the scope of Force Majeure, Para 10. Refers. We will take all reasonable steps to minimise the risks of Coronavirus transmission, in balance with all risks present. We will send You information where required prior to Your arrival. If You have any concerns, please contact us.  

 

9.2  Participant(s) should read the statements below carefully, they are designed to allow You to assess the suitability of a Participant to participate in an Activity. If a Participant meets any of the following criteria, then that Participant will not be allowed to participate:

 

1. Currently have symptoms of COVID-19 (new persistent dry cough, fever, loss of taste or smell).

2. Had a positive test for COVID-19 or onset of symptoms of COVID-19 in the last 10 days.

3. If, in the sole opinion of the senior member of Tirio Staff present, a Participant causes concern, distress or risk to themselves or any other person by behaving in such a way as to increase the risk of Coronavirus Transmission.  

 

9.3  Any Participant who is refused participation for the reasons detailed in Para 9.2 a and b above, shall be treated as if the Activity has been cancelled by Tirio and as such Para 4.3 shall apply.

 

9.4  Any Participant who is refused participation for the reasons detailed in Para 9.2 c above, shall be treated as if the Activity has been cancelled by You and as such, the You shall not be entitled to any refund, Para 3.2. refers.

 

9.5  Where We choose to cancel an Activity due to either: Us or our staff contracting Coronavirus, We will contact You to inform You of the Activity being cancelled as soon as practicable.  In these instances, it shall be deemed that We have cancelled the Activity and Para 4.3 shall apply.

 

9.6  In order to ensure that we keep Participants and Tirio Staff safe and so that we can comply with the rapidly changing rules and laws we may need to update our Covid 19 Participation requirements regularly – when this is required we will update these Terms and Conditions. 

 

10.  FORCE MAJEURE.

 

10.1  Tirio shall have no liability whatsoever if prevented from delivering an Activity, a contract or of any of our other obligations, due directly or indirectly to any cause whatsoever outside the reasonable control of Tirio including, but not limited to: Invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, pandemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather, incidents with energy supplies, act(s) of God, war and terrorism.

 

11.  OTHER IMPORTANT TERMS AND CONDITIONS.

 

11.1  Tirio may transfer (assign) our obligations and rights under these Terms and Conditions and under the Contract, as applicable, to a third party. This may happen, for example, if we sell our business. If this occurs, we will notify You through information published our Website and social media channels. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

 

11.2  You nor any Participant may not transfer (assign) their obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission. Tirio reserves the right to not permit such an assignment.

 

11.3  The Contract is between you (You or the Participant as appropriate) and Tirio. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

 

11.4  If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

 

11.5  No failure or delay by Tirio in exercising any of our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

 

12.  APPLICABLE LAW.

 

12.1 These Terms and Conditions, and the relationship between You, the Participant and Tirio (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.

 

12.2  If You are a business, company, association or any organisation that has its own legal identity, then any disputes concerning these Terms and Conditions, the relationship between You and Tirio, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

 

13.  VARIATION OF THESE TERMS.

 

13.1   Tirio reserves the right to vary these Terms and Conditions at any time. The current edition of these Terms will be published on our Website.

 

13.2   No variation of these Terms and Conditions by any person shall be applicable unless agreed and stated in writing by Tirio.

 

14.   EXAMPLE OF WAIVER.

 

14.1  The following is an indicative example of a “Waiver”  the type of which Participants will be required to sign prior to participating in an Activity, Para 7. refers.

 

 

Waiver

 

“Participant Activity Waiver”

 

Name: ________________________________________ shall be referred to as the “Participant”.

 

Tirio Cyf shall be referred to as the “Activity Provider”.

 

Any Children (Under 18 Years) who are participating in the Activity described below and for whom the Participant has parental responsibility.

 

____________________ (Dependent’s Name)_____________________(Dependent’s Name) 

 

____________________ (Dependent’s Name)_____________________(Dependent’s Name)

 

Shall be collectively referred to as the “Dependent(s)”.

 

The product, course(s), Activity(ies) or event(s) on to which the Participant, or the Dependent(s) have undertaken to participate on shall be known as the “Activity”.

 

The Participant agrees to the following:

 

A.         I, the Participant am of lawful age and, where applicable, have parental responsibility for any Dependent(s) named above, and have considered being permitted to participate in the Activity described at para C. The Participant agrees to abide by and be bound by the Activity Provider’s Terms & Conditions and the Participant releases and forever discharges the Activity Provider, its owners, directors, officers, employees, agents, awarding bodies, assigns, legal representatives, successors and any landowner from all manner of actions, causes of action, debts, accounts, bonds, contracts, claims and demands for any loss, damage, illness or injury to any person or property, including illness or injury resulting in the death of the Participant or Dependent, which has been or may be sustained as a consequence of the Participant’s or Dependent’s participation in the Activity described below. Notwithstanding that such damage, loss or injury may have been caused solely or partly by the negligence of the Activity Provider.

 

B.         The Participant understands that the Participant or Dependent would not be permitted to participate in the Activity described below unless the Participant signed this Agreement.

                        

Details of Activity

C.         The Participant is choosing, on behalf of the Participant and, where appropriate, the Dependent, to participate in the Activity as described in the “Description of Activity” paragraph 5 of the Activity Provider’s Terms and Conditions, where further details of the Activity can be found on the Activity Provider’s Information Sheet or Website. 

 

Concurrent Release

D.         The Participant acknowledges that this Agreement is given with the express intention of effecting the extinguishment of certain obligations owed to the Participant and Dependent and with the intention of binding the Participant’s and Dependent’s spouse, heirs, executors, administrators, legal representatives and assigns. 

 

Fitness to Participate

E.         The Participant has read and understood the Participation Requirements set down in Paragraphs 6 and 9 of the Activity Provider’s Terms & Conditions and acknowledges that the Participant and any Dependent(s) do not have any physical limitations, medical ailments including, but not limited to, signs and symptoms of Coronavirus (COVID-19), physical or mental impairments or disabilities that would limit or prevent the Participant or any Dependent(s) from participating in the above-mentioned Activity. If required, the Participant will obtain a medical examination and clearance. 

 

Full and Final Settlement

F.         The Participant hereby acknowledges and agrees that the Participant has carefully read this Agreement and the Activity Provider’s Terms & Conditions, that the Participant fully understands the Agreement and the Activity Provider’s Terms & Conditions, and that the Participant is freely and voluntarily choosing to enter into this Agreement on behalf of the Participant and, where appropriate, the Dependent, and to be bound by it.

 

G.        The Participant understands that by signing this Agreement the Participant and any Dependent, agrees to hold harmless and to be forever prevented from suing or otherwise claiming against the Activity Provider, its owners, directors, officers, employees, agents, awarding bodies, assigns, legal representatives, successors and any landowner  for any property loss or personal injury, including any loss or damage whatsoever and without limitation arising from the contracting of Coronavirus (COVID-19), that the Participant or their Dependent may sustain while participating in, during or preparing for the Activity.

 

H.        The Participant has been, prior to signing this Agreement, been made aware of this agreement and has been given the opportunity and encouraged to seek independent legal advice on behalf of the Participant or the Dependent, should the Participant see fit.

 

I.          This Agreement contains the entire agreement between the parties to this Agreement and the terms of this Agreement are contractual and not a mere recital.

 

J.          Governing Law

This Agreement will be construed in accordance with and governed by the laws of the Country of Wales.

 

K.         Emergency Contacts. 

Of Participant and Dependent.

            

            Emergency Contact Name:________________________________

            

            Emergency Contact Telephone Number:______________________

 

L.         Signature to the Agreement.

 

The Participant has duly affixed their signature on this agreement:

 

on this __________ day of  ____________ (month), ____________(year).

 

 

Participant: ­­­­­­_____________________________________________(Signature).

 

Participant:________________________________________(Name).”

 

Tirio - Hire Terms and Conditions

​

BACKGROUND:

 

1.   These Terms and Conditions shall apply to the hire of all Packrafts, Accessories, Camping Equipment and Camping Accessories (the “Equipment”) from Tirio Cyf (the “Hirer”) by Customers who are hiring the Equipment for use at a location of their choice or on a course or activity (the “Location”).

​

DEFINITIONS AND INTERPRETATION

 

1.1   In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“Customer” means the customer who is hiring the Equipment subject to these Terms and Conditions.

“User” means any person who is handling, using or operating the Equipment.

“Deposit” means the sum payable by the Customer under Clause 3 of these Terms and Conditions and as set out in the Hire Agreement.

“Price List” means the Hirer’s price list, current at the time of the start of the Hire Term.

“Hire” means the hire of the Equipment by the Customer subject to these Terms and Conditions.

“Hire Agreement” means the agreement entered into by the Customer and the Hirer incorporating these Terms and Conditions which shall govern the Hire of the Equipment.

“Hire Fees” means the sum payable by the Customer for the Hire as determined under Clause 4 of these Terms and Conditions.

“Hire Term” means the start and end date of the Hire as set out in the Hire Agreement Schedule to these Terms and Conditions.

“Servicable” means the item of Equipment is, fit for the normal purpose for which it was intended.

“Unservicable” means the item of Equipment is NOT, fit for the normal purpose for which it was intended.

 

1.2   Unless the context otherwise requires, each reference in these Terms and Conditions to:

                  - “writing”, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission                     or similar means.

                  - a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.

                  - “these Terms and Conditions” is a reference to these Terms and Conditions and each of the Hire Agreement Schedules as                                 amended or supplemented at the relevant time.

                  - a Hire Agreement Schedule is a Hire Agreement Schedule to these Terms and Conditions.

                  - a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Hire Agreement Schedules) or a

                  paragraph of the relevant Hire Agreement Schedule.

                  - a “Party” or the “Parties” refer to the parties to these Terms and Conditions.

 

1.3   The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

 

1.4   Words imparting the singular number shall include the plural and vice versa.

 

1.5   References to any gender shall include the other gender.

 

2.  HIRE TERM

 

2.1   The agreed Hire Term will be set out in the Hire Agreement Schedule to these Terms and Conditions.

 

2.2   If the Customer wishes to extend the Hire Term they may do so at any time prior to the end of the Hire Term. The Customer must contact the Hirer to arrange such an extension. Extensions may be made subject always to the existence of prior reservations made by other customers. The Hirer shall use its best and reasonable endeavours to satisfy requests for extensions but cannot guarantee the availability of the Equipment to the Customer beyond the end of the pre-existing Hire Term.

 

2.3   The Hirer reserves the right to recall the Equipment immediately at any time. In the event that the Hirer exercises this right the Customer will be reimbursed for any and all days remaining in the Hire Term or will be issued immediately with replacement Equipment of the same type or of the closest type thereto at no additional cost. If the Equipment is not returned to the Hirer on request the Customer shall be deemed to have authorised the Hirer to charge for any costs associated with such recovery.

 

3.   DEPOSIT

 

3.1   In addition to the Hire Fees the Customer shall be required to pay a Deposit to the Hirer prior to the commencement of the Hire Term. The sum of the Deposit shall be set out in the Price List and in the Hire Agreement Schedule to these Terms and Conditions.

 

3.2   At the end of the Hire Term the Hirer shall have a period of seven (7) days within which to fully inspect the Equipment. On completion of the inspection, if the Equipment is found to be in satisfactory condition, the Hirer shall refund the relevant deposits.

 

3.3   In the event that the Equipment requires:

 

                  - Additional cleaning or maintenance.

                  - If the Equipment is found to be damaged.

                  - If the Equipment is found to be incomplete. 

 

In any of these instances the Hirer shall retain the Deposit in full or in part as appropriate and shall provide the reasons for such retention to the Customer in writing.

 

4.   FEES AND PAYMENT

 

4.1   The Hire Fees will be determined by reference to the length of the Hire Term, the type and quantity of Equipment, the Price List and any additional items which may be included in the Hire, as set out in the Hire Agreement Schedule to these Terms and Conditions.

 

4.2   Payment shall be made in full, as set out in the Hire Agreement Schedule to these Terms and Conditions, prior to the commencement of the Hire Term. Online Payment can be made by credit card. For group payments, payment may be made by cheque, BACS or credit / debit card. All cheques must be made payable to Tirio Cyf.

 

5.  DELIVERY AND COLLECTION

 

5.1   Following the receipt of the Hire Fees and Deposit by the Hirer, either: (1) the Hirer shall arrange delivery of the Equipment to the Location on the agreed date, as set out in the Hire Agreement Schedule to these Terms and Conditions, or (2) the Customer will collect the Equipment from the Hirer by prior appointment.

 

5.2   The Hirer shall use its best and reasonable endeavours to ensure that delivery is made on time but shall not be liable for any failure to do so.

The Customer or a suitable authorised representative must be available at the Location at the time of delivery in order to sign for the Equipment. In the event that the Customer fails to comply with the provisions of this sub-Clause 5.2 it shall be deemed to have accepted delivery of the Equipment, assumed responsibility therefore and shall not have the right to subsequently dispute the facts of the delivery. 

 

5.3   In the event that the Hirer is unable to deliver the Equipment due to the Customer’s absence from the Location (along with that of any authorised representatives) additional delivery charges may be incurred for any necessary re-delivery. Any such additional charges shall be borne by the Customer.

 

5.4   At the end of the Hire Term, the Customer shall ensure that all of the Equipment is returned to the Hirer by either: (1) the Customer shall arrange delivery of the Equipment to the Hirer on the agreed date, as set out in the Hire Agreement Schedule to these Terms and Conditions, or (2) the Hirer will collect the Equipment from the Customer by prior appointment.

 

5.5   In the event that any Equipment is not returned to the Hirer on the agreed date the Customer shall be required to pay the relevant Hire Fees for the missing items up to and including the day that they are returned to the Hirer, at the Customer’s expense. If those items are not available for collection or return, due to loss or destruction the Customer shall be required to pay the cost of replacement in accordance with the Hirer’s then current Price List.

 

6.   USE AND CARE OF THE EQUIPMENT

 

6.1   The Customer shall ensure that Users are capable and competent to operate the equipment; including, but not limited to:

                  - Possessing sufficient levels of training, experience and the physical and mental ability to operate the Equipment safely in any                             environment or Location the Users may find themselves in.

                  - Not being under the influence of alcohol, drugs or any medication that may in some way impair or restrict the User’s judgement or                     ability to operate the Equipment.

 

6.2   The Customer shall ensure that:

                  - Users only operate the Equipment for the normal purpose for which it is intended. 

                  - All Equipment is used in accordance with any and all operation and safety instructions or similar documentation provided.

 

6.3   The Customer shall ensure that Users do not make any alterations or adjustments to the Equipment beyond those that would be considered reasonable for normal use of the Equipment within the range of possible adjustments specific to a given item.

 

6.4   The Customer shall ensure Users only affix or connect other items to the Equipment where such affixation does not exceed the design limitations of the Equipment and is not likely to damage it in any way.

 

6.5   The Customer shall ensure that Users, at all times, treat the Equipment with a reasonable level of care and shall ensure that it is kept clean and in a serviceable condition. In particular, the Customer shall clean and dry the Equipment before returning to the Hirer so that is in no less clean and dry than when provided to the Customer.

 

6.6   In the event that the Equipment is not available for whatever reason, the Hirer reserves the right to substitute the Equipment with equipment of a similar or higher quality and specification, and which may be a different brand.

 

6.7   The Customer shall ensure that Users shall comply with all lawful directives and instructions and any Local or National regulations.

 

6.8   The Customer shall ensure that any access permits or permissions and any licenses are obtained.

 

6.9   The Equipment is only to be used in the United Kingdom and must not be taken outside of the United Kingdom without the Hirer’s prior written approval.

 

7.   MAINTENANCE AND INSPECTION

 

7.1   The Customer shall ensure that Users do not attempt to make any unauthorised repairs to the Equipment without the prior consent of the Hirer.  The cost of such repairs shall be borne by the Customer.

 

7.2   The Hirer will ensure that the Equipment is serviceable prior to delivery to the Customer.

 

7.3   The Customer shall inspect the Equipment upon receipt to ensure it is Serviceable.  If the Customer deems any item of Equipment to be Unserviceable upon inspection they are to inform the Hirer in writing immediately.  The Hirer may request photos of the Equipment to assess it and will advise the Customer accordingly and replace the Equipment if necessary.  

 

7.4   The Customer shall not allow any Unserviceable Equipment to be used or operated.

 

8.   INSURANCE 

 

8.1   The Equipment IS NOT INSURED BY THE HIRER as part of the Hire. By signing the Hire Agreement the Customer accepts all liability for the full retail replacement cost of the Equipment. Therefore, the it is strongly recommended that the customer ensure they have adequate insurance in place to cover the following as a minimum:

                  - Loss, Damage and Theft of the Equipment throughout the Hire Term.

                  - Liability for Loss, Damage, Accident and Injury to other persons and property.

 

The Hirer will maintain sufficient public liability insurance coverage at all times during the Hire Term.

 

9.   LIABILITY

 

9.1   The Hirer will not be liable for any personal injury, damage to property or loss to the Customer, any User or any third party, which results from the use of the Equipment.

 

9.2   The Customer agrees to release the Hirer, its agents, contractors, employees, and owners from liability for negligence and hold them harmless from any loss, expense, or cost, including solicitors fees, arising out of damages or injuries, whether to persons or property, including those not listed on this agreement, occurring as a result of the hire or use of said Equipment.

 

9.3   The Customer shall agree to accept all liability for the damage, loss or theft of all of the Equipment howsoever caused and shall be required to sign as such in the Hire Agreement.

 

9.4   The Hirer will not be liable for any other loss or damage arising out of any circumstances beyond its direct control.

 

9.5   The Customer shall Authorise the Hirer to recover the costs of repair or replacement (as the Hirer deems most appropriate) from the card payment method supplied in the Hire Agreement Schedule to the Hire Agreement. Where a Card payment method was not supplied in the Hire Agreement, the Hirer shall invoice the Customer for the costs of replacement or repair; The Customer shall agree to pay said invoice within 14 days.

 

9.6   Nothing in these Terms and Conditions restricts the Hirer’s liability for death or personal injury arising out of any act or omission of the Hirer.

Subject to the foregoing, the Hirer’s liability shall not exceed the Hire Fees actually paid by Customer.

 

10.   DATA PROTECTION

 

10.1   The Tirio Privacy Policy at https://www.tirio.co.uk/terms-and-policies shall apply to all Parties.

 

11.   HIRER TERMINATION

 

11.1   Where the Customer is an individual, the Hirer shall be entitled to terminate the Hire in the event that:

                  - the Customer is in breach of these Terms and Conditions;

                  - the Customer has had their personal belongings confiscated in order to satisfy debts; or

                  - the Customer has a receiving order made against them.

 

11.2   Where the Customer is a company, the Hirer shall be entitled to terminate the Hire in the event that:

                  - the Customer is in breach of these Terms and Conditions;

                  - the Customer goes into bankruptcy or liquidation either voluntary or compulsory (save for the purposes of bona fide corporate                           reconstruction or amalgamation) or if a receiver is appointed in respect of the whole or any part of its assets.

 

11.3   In the event of termination for any of the above reasons:

                  - all payments required under these Terms and Conditions shall become due and immediately payable; and

                  the Hirer shall have the immediate right to request the immediate return of the Equipment or repossess the Equipment and may                           charge the Customer for any reasonable costs involved in such repossession.

 

12.   CUSTOMER TERMINATION

 

12.1     In the event Customer terminates the Hire, the following charges shall be applicable:

                  - If the Customer gives the Hirer over 20 days’ written notice: £25 shall be payable.

                  - If the Customer give the Hirer between 14 and 20 days’ (inclusive) written notice: 25% of the Hire Fees shall be payable.

                  - If the Customer give the Hirer less than 14 days’ written notice: 50% of the Hire Fees shall be payable.

 

13.   NO WAIVER

 

13.1   No failure by either the Hirer or the Customer to enforce the performance of any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

 

14.   SEVERANCE

 

14.1   If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.

 

15.   FORCE MAJEURE

 

15.1   The Hirer shall not be liable for, nor shall it be considered in breach of these Terms and Conditions due to, any failure to perform its obligations pursuant to these Terms and Conditions as a result of a cause beyond its control, including any act of God or a public enemy or terrorist, act of any military, civil or regulatory authority, change in any law or regulation, fire, flood, earthquake, storm or other like event, theft or criminal misconduct of unrelated third parties, disruption or outage of communications (including the Internet or other networked environment), power or other utility, labour problem, unavailability of supplies, extraordinary market conditions or any other cause, whether similar or dissimilar to any of the foregoing, which could not have been prevented by the Hirer with reasonable care.

 

16.   LAW AND JURISDICTION

 

16.1   These Terms and Conditions shall be governed by the laws of England and Wales. Any dispute between the Parties relating to these Terms and Conditions shall fall within the jurisdiction of the courts of England and Wales.

 

Website Terms and Conditions 

​

Website Terms and Conditions.

​

Welcome to Tirio Cyf's website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tirio Cyf’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

​

The term ‘Tirio’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 19 Denbigh St, Llanrwst, Conwy, LL260LL. Our company registration number is Registered in Wales 104785549. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Website Disclaimer

​

The information contained in this website is for general information purposes only. The information is provided by Tirio Cyf and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

 

Any reliance you place on such information is therefore strictly at your own risk.

​

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

​

Through this website you are able to link to other websites which are not under the control of Tirio Cyf. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

​

Every effort is made to keep the website up and running smoothly. However, Tirio Cyf takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

COOKIES POLICY

​

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as "web beacons" or "tags").

Cookies generally do not hold any information to identify an individual person but are instead used to identify a browser on an individual machine.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won't work properly.

For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org.

​

TYPES OF COOKIES

​

Necessary cookies

​

These cookies are essential in helping you to make use of the features and services we offer on the Packraft Adventure website. Without these cookies, the services you want to use cannot be provided. These cookies do not gather information about you that could be used to identify you, and they do not monitor or remember where you have been on the internet.

​

Functional cookies

​

These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.

​

Performance cookies

​

Performance cookies help us to understand how our customers use our site, so we can keep our products and services relevant, easy to use and up to date. For example, we can see which products and services are most popular, identify when and where errors occur, and test different versions of a page in order to provide an improved online experience.

Sometimes, the services we use to collect this information may be operated by other companies on our behalf. They may use similar technologies to cookies, known as "web beacons" or "tags". These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies you.

​

Targeting cookies

​

We have relationships with carefully selected and monitored suppliers (third parties) who may also set cookies during your visit. The purpose of these cookies is "behavioural advertising" (also known as "behavioural targeting" or "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in. Although these cookies can track your visits around the web they don't know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

​

MANAGING COOKIES

​

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser (see below).

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

How to manage cookies on your PC

To enable cookies on our website, follow the steps below.

​

Google Chrome

​

Click "Tools" at the top of your browser and select "Settings".

​

​